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Contact Information


Waterfront Café, Benson Waterfront, Wallingford, Oxon OX10 6SJ

01491 833732/


Privacy Policy Information

Waterfront Café respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we use and look after your personal data when you visit our website (including any data you may provide through this website when you sign up to our newsletter, purchase a product or service, take part in a competition, book a table and interact with our social media channels; such as Instagram or Facebook or visit Waterfront Café.

If you provide us with Personal Data, you are giving your consent to accepting this Privacy Policy. All information will be held and used in accordance with the General Data Protection Regulation (the “Regulation”). If you do not agree to anything set out in this Privacy Policy, you should not use the website or sign up to our newsletter with your email.


The type of personal information we collect:

We currently collect and process the following information:

  • Name and personal identifiers, contacts and characteristics including email address, phone number, address and birthday and age

  • Financial data including card details, billing address, contact details and bank account details

  • CCTV: Information provided through CCTV recordings

  • Transaction details including details about payments to and from you and other details of products and services you have purchased from us

  • Profile Data includes your purchases, orders or bookings made by you, your interests, preferences, feedback and survey responses and any health and diet related information you choose to provide to us

  • Usage Data includes information about how you use our website, products and services

  • Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences


How do we collect data:

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Financial Data, Transaction, Marketing and Communications and Profile Data by filling in forms or by corresponding with us by post, phone, email or otherwise, or by attending our restaurants and engaging in transactions with us. This includes personal data you provide when you:

  • purchase foodstuffs and other goods at our restaurants

  • apply for our products or service, including booking tables

  • subscribe to our service or publications

  • request marketing to be sent to you

  • enter a competition, promotion or survey or apply for an offer

  • give us some feedback

  • engage with us via social media



We may use information held about you in the following ways:


  • To ensure that content from this site is presented in the most effective manner for you and for your computer

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes either through goods or services purchased from us, or if you have provided details through a competition to which you have opted in

  • To carry out our obligations arising from any contracts entered into between you and us

  • To allow you to participate in interactive features of this site, when you choose to do so


We promise to:

  • To never pass on your details to any other company without your expressed permission.

  • To always allow you to opt-out and unsubscribe at any time. Each communication from us provides a simple and immediate opt-out option.


Third party sites:

The site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. Third party sites which process your data, are MailChimp, Stripe, touchtakeaway, WIX and social media sites including Facebook and Instagram.


Please note that you do not have to register or opt-in to this service to use our website.



Waterfront Cafe does not offer, sell, lease, rent, loan, transfer, trade, publish, or provide any customer information to any third party. All employees or subcontractors that may come in contact with personal information are bound by a confidentiality agreement to ensure that they exercise the same level of care when handling your personal information.


Types of Data we Collect

When someone visits we will collect the following Data, which includes personal Data, from you:

Website Cookies 

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device. You can find more information about cookies at and

This Website may place and access certain Cookies on your computer. Waterfront Cafe uses cookies to improve your experience of using the website and to improve our range of products. Waterfront cafe has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All cookies used by this Website are in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies, By giving your consent to the placing of Cookies, you are enabling the Waterfront Café to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This website may place the following Cookies: 

Strictly necessary cookies.

These are cookies that are required for the operation of our Website. they include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/ performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details please consult the help menu in your internet browser. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings. It is also recommended that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.


Data Storage:

Waterfront Café will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We won’t keep your “Information” for longer than is necessary for our legitimate business purposes or than is required by law. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and legal purposes.


Waterfront Café uses all reasonable security measures to ensure that any and all personal information collected is protected. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Updating Information:

Please contact us at any time to notify us of changes or request for removal from our database. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service but we will notify you if this is the case at the time.



If you are contacting us regarding joining our team, your information will only be used for the purpose and process of recruitment. All information will be held in accordance with privacy legislation, the most recent of which is the General Data Protection Regulation 2018.


Making a complaint:

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us at the details above in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


Your data protection rights:

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at / 01491 833732 Waterfront Café, Benson Waterfront, OX10 6SJ if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at / 01491 833732 Waterfront Café, Benson Waterfront, OX10 6SJ


You can also complain to the ICO if you are unhappy with how we have used your data.


The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

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